 Why did you choose your career path? In healthcare, you must have a passion to make people happy or to help others in need, if not, you are in the wrong profession. I am passionate about making people happy. I am a Program Manager at a non-profit and we assist with out of pocket medical expenses. It is beyond rewarding. What are your professional goals? I would love to transition in higher leadership roles at my current organization to take on larger teams. I am so passionate about the work that we do, and I want to keep that momentum going. What is the best advice you give? I am a huge advocate of education. No one can ever take your educational accomplishments away from you. Make it a point to at least get your bachelor’s degree, but I highly encourage you to continue to obtain your master’s degree. Why did you choose the school (and major) you went to? I received my Bachelor’s in Communication and Master’s in Health Services Administration both from The University of Central Florida – GO KNIGHTS! UCF stands for opportunity. I am so proud to be a Knight. They hold themselves to a high standard and for me to be accepted into that community is an honor. I present myself in a way that would make UCF proud. I’m very happy with where I am at professionally. I am still very active with UCF. I was invited to serve on a panel for students to inform them of the path I took to the Master’s program and my career path. Season ticket holder; I attended all UCF football games in the state of Florida in 2018 and traveled to the Fiesta Bowl in PHX. What are the biggest challenges you see in healthcare? Cost and insurance barriers. Medical expenses are expensive because they are beneficial and a need. Unfortunately, healthcare is not free in America, and if it were to become universal, the cost would have to offset somewhere; nothing comes free. Where have you traveled and where do you have plans to travel (and what have you learned from those places)? Professionally, I travel all over our great nation to attend and exhibit at different types of conferences. I meet with specialty pharmacies, medical professionals, healthcare admin professionals, and most excitingly, the patients. I get to explain to them all about the great work we do at TAF. Places I have traveled to for work are Baltimore, Las Vegas, San Diego, Houston, Orange County, Kansas City, Orlando. I do meet international attendees and it is very interesting to compare US healthcare with theirs from their countries. Personal travel includes northeastern America. I have family that I visit there often. What are the tech tools you can’t live without (apps, products, etc)? I cannot live without my iPhone. It is my handheld find all, organizer, GPS, note taker, keep me on track best invention there ever was. I can access almost anything that is connected to my house at the tip of my fingers. 
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 Zain Ismail joins us from both sides of the USA-Canada border, as the Principal Transformation Consultant for Henry Ford Health System in Detroit where he currently focuses on their consumer facing technology strategy as a member of the CEO Advisory Council. He also leads the Design Futures Initiative as a community leader in Detroit/Windsor, along with his longtime work with Hacking Health as an organizer, mentor, facilitator and speaker. Basically, wherever you can find innovation and community leadership, you can find Zain. What are your predictions for the future of health and healthcare? I actually don't think the real disruptors have entered healthcare yet. It's not going to be Google, Apple, or Amazon: It's going to be telecom. I can see a day coming quickly when Sprint, Verizon, T-Mobile etc. will become healthcare brokers as they already have that digital relationship with you and 5G becomes the norm. What are the biggest challenges you see in healthcare? A lack of altruistic leadership. Leaders who are willing to say what's unpopular or carve a new path to do what’s right for the community. What are the tech tools you can’t live without? Fitbit AirPods Keurig Check out a few more areas where you can get Zain's thoughts on creating a healthier future: https://www.linkedin.com/feed/update/urn%3Ali%3Aactivity%3A6530157342342860800/?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A6530086898382237696%2C6530157313720938496%29  Click on the image to view interview:  Click image to view interview:  |
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